Last Updated: 4-12-2025
Thank you for shopping at Dukatronic. We aim to provide high-quality electronic components and excellent customer service. If you’re not entirely satisfied with your purchase, we’re here to help. Kindly go through our Returns and Refunds Policy and reach out to us via the availed contact mediums below.
1. Return Eligibility
To be eligible for a return, please ensure the following:
- The item was purchased within the last 3 days
- The item is unused, in its original packaging, and in the same condition as when you received it
- You have a valid receipt or proof of purchase
2. Non-Returnable Items
Certain items are non-returnable, including:
- Used or damaged components
- Custom orders or special request items
- Items marked as “Final Sale” or “Non-Returnable”
- Opened items that can no longer be resold
3. How to Return an Item
To initiate a return:
- Contact us at email: dukatronickenya@gmail.com or Phone: 0721 949815 with your order number and reason for return.
- We’ll guide you through the return process and provide the return address.
- Pack the item securely and include the receipt or proof of purchase.
Note: You are responsible for return shipping costs unless the item is defective or the wrong product was delivered.
Returns and Refunds Policy Part 2
4. Refunds
Once we receive and inspect the returned item, we will notify you of the status of your refund.
- Approved refunds will be processed within 5-7 business days
- Refunds will be issued to your original payment method
- Shipping fees are non-refundable (unless the return is due to an error on our part)
5. Damaged or Defective Items
If your item arrives damaged, faulty, or incorrect, please contact us within 24 hours of delivery. We’ll arrange for a replacement or full refund at no extra cost to you.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us with the details.
7. Contact Us
If you have any questions or need help with a return or refund, reach out to us:
- Email: dukatronickenya@gmail.com
- Phone: 0721 949815
- Website: https://dukatronic.co.ke/
We invite you to have a look and learn more about our Terms of Service and Privacy Policy. Happy shopping…